Billed for receiving no service

Good day

Ticket number VOX***6 refers.

I am aware of the fact that I chose no router.

But on 9 july I called your technical support to assist with the setup of my own router.

She couldn't help me and advised that I order a different router.

Router was ordered.

In the meanwhile someone else from vox contacted me on 24 july and successfully assisted me with the setup of the same router that apparently couldn't work on 9 july.

I'm sure your calls are all recorded.

Please investigate or advise where I can take this matter further.

Regards

Nicole Karimeh