Billed for no Connectivity

After my complaint which was on the 12 April , I eventually got assistance with Vumatel/Vodacom releasing my line . And was advised my line would be released on the 18th April'22. On the 19th I received notification that I was now connected and received another to say my router was on it's way(this without consulting with me to see if I would be available) . I notified Prince Mkhonto that I was away that week and would be available, received no response. I then contacted Aramex to advise that they should deliver on the 25th(VOX***3) . To this day I have not received my router and I have been billed pro rata fee from the 19th - 30April . if Vox cared they would have followed up as to why there has been movement on my so called connectivity. As much as this is not my responsibility considering I did not choose the courier service, I have contacted Aramex and being advised that parcel is on it's way, till today the 28th April I have no router and haven't been "connected"...Who is the liable for this R279.60 I have been billed seeing that I am still routerless ?