KM
Kamohelo M
1 reviews | Active since Jul 2014
01 Sept 2022, 20:40
Billed for line that is not active
On the 22nd of August my fibre was installed, and i called immediately to inform VOX that my line was not working. I have been struggling back and forth with numerous calls to Vox, without any success. On the 25th of Aug I get an invoice showing that I will be charged a prorata rate from the 22nd of August to which I queried and I was informed that my billing will only be effected when my technical issues have been resolved. Today on the 1st of September, the full invoice has been debited off my account. And yet I have never had 1 day of internet from Vox, just problems and various Technicians coming in and out of my house.
I just want my money refunded please.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
01 Sept 2022, 21:09Good day, Kamohelo
Thank you for your query.
Kindly note that your complaint has been escalated to the Network Provider and our Accounts Department to contact you and assist accordingly.
Kind Regards,
Vox
Thank you for your query.
Kindly note that your complaint has been escalated to the Network Provider and our Accounts Department to contact you and assist accordingly.
Kind Regards,
Vox
Vox Telecom's reply01 Sept 2022, 21:09
Official
Good day, Kamohelo
Thank you for your query.
Kindly note that your complaint has been escalated to the Network Provider and our Accounts Department to contact you and assist accordingly.
Kind Regards,
Vox
Thank you for your query.
Kindly note that your complaint has been escalated to the Network Provider and our Accounts Department to contact you and assist accordingly.
Kind Regards,
Vox
Vox Telecom's replyOfficial
07 Sept 2022, 09:30Good day, Kamohelo M
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the router installation has been completed by our onsite team.
We also have received confirmation that the necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the router installation has been completed by our onsite team.
We also have received confirmation that the necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply07 Sept 2022, 09:30
Official
Good day, Kamohelo M
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the router installation has been completed by our onsite team.
We also have received confirmation that the necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the router installation has been completed by our onsite team.
We also have received confirmation that the necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox