Billed for item not received

Item: Vox Telecom
Rating: 1
Author: Mmathari M

New customer - I have received and been billed for an item that I have not received nor activated. I have queried this with Vox via email a few times with no response. From what I know my billing should only start once I have received and activated the service. The item has been with skynet since the 20th of December. I need the billing corrected asap.

Helpful (0)

Replies (3)

Vox Telecom's replyOfficial

29 Dec 2022, 10:28

Good day, Mmathari M

Thank you for your review.

Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.

We will provide feedback to you soonest.

Kind Regards,
Vox

Vox Telecom's reply29 Dec 2022, 10:28

Official

Mmathari M's updateReviewer Update

02 Jan 2023, 16:02

Good day

Please cancel this order and refund me in full as I no longer need the service.

I have not received the router and have not been receiving proper feedback from Vox.

In order not to run into such issues in the future please cancel the order.

I hope this will be attended to urgently.

Regards,
Mmathari

Mmathari M's update02 Jan 2023, 16:02

Reviewer Update

Vox Telecom's replyOfficial

02 Jan 2023, 18:12

Good day ,

Thank you for your review .The above has been reported for assistance.

Kind regards,
Vox

Vox Telecom's reply02 Jan 2023, 18:12

Official

Good day ,

Thank you for your review .The above has been reported for assistance.

Kind regards,
Vox