1 reviews | Active since Apr 2023
Billed for a service that I cancelled a week before it was activation. Owing Thousands.
So this is my story. Vox was recommended to me by a colleague in my office. Contacted them and all went well, all the documentation was done online and the signing of the contract. I was then contacted by one of the Account Executive Retian Meyer : per telephone and he wanted to know the type of fiber box we have installed in the unit we stay . I then took a picture and sent it via e-mail. I then received a call from Vox representative on 28/01/2023 and he explained that it was difficult to make an assessment not knowing if the box we have in the unit would be compatible with the service I required. He also took the time to explain how long it will take to install the service. I stressed out to MR Meyer that I can not wait for 6 weeks for installation as he was explaining. I then explained to him the urgency of getting fiber. I also told him that if it is going to take that long that I would rather like the service /installation to be cancelled.
He then said that I should get in touch with him if I changed my mind. I then received an e-mail from Openserve notifying me of activating the service. I immediately e-mail Mr Meyer with this news, as per the telephonic conversation I did mention if installation will take 6 weeks then I'd rather want this transaction cancelled.
Been calling them now for months to try and resolve my query and all I get is statements from vox demanding payment for a service that was cancelled before any installation. I never accepted the delivery of their router. Been calling their credit control department, with no help. And what is even worse spoke to a lady in accounts dept and she told me my services was activated on the 06 /02/2023. Hope we can resolve this matter Vox.
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Sales Department has sent correspondence to you pertaining to your dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Sales Department has sent correspondence to you pertaining to your dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
It is very frustrating that a company can claim their sales team has sent me correspondence. I have received a call from Vox and it was explained to me that I had 2 accounts active with vox.
I was never aware of having 2 accounts with VOX - Which were never cancelled, although I requested it to be cancelled below is the conversation.
The call received on the on 02 May 2023 - I was then told about x 2 accounts on the system of Vox. All I wanted was vox to correct the mistake and stop sending me an account to claim money for a service they never provide - or a service I did not make use of. None of Vox property has ever entered my premises.
I was given an option telephonically on the 02/05/2023 - Which stated that If I continue with Vox the balance reflecting on my account will fall away . And they will set up a new account. I vehemently refused to conduct any business with VOX The callers proposition sounded more like If you continue with the vox deal than the existing account where I am being charged for a service that has never been rendered would be nil in void. I told the caller that I have internet connection with another service provider which I am happy with he then told me that he will take my answer back to management and get back to me. I have waited for 24 days for the caller to come back with the outcome of my refusal of the proposition.
Today like clockwork I received 2 statements from VOX -
Interest on Overdue Balance 86.16
01/Apr/2023 Opening Balance 1,740.04 1,740.04
4/Apr/2023 I*** Cancellation Charges 4/Apr/2023 2,875.00 4,615.04
21/Apr/2023 DM575683 Interest on Overdue Balance 21/Apr/2023 23.88 4,638.92
21/May/2023 DM590101 Interest on Overdue Balance 21/May/2023 86.16 4,725.08
Closing Balance 4,725.08
Now vox I am sure of one thing, my money you will never see. Big companies like you are *****ing from the consumers and because some consumers are afraid of being blacklisted they will give into unfair demands to keep their names in good standing. As for me I really don't care. We can carry on with a cat and mouse game. But shame, my money you will not see.
Felicity
It is very frustrating that a company can claim their sales team has sent me correspondence. I have received a call from Vox and it was explained to me that I had 2 accounts active with vox.
I was never aware of having 2 accounts with VOX - Which were never cancelled, although I requested it to be cancelled below is the conversation.
The call received on the on 02 May 2023 - I was then told about x 2 accounts on the system of Vox. All I wanted was vox to correct the mistake and stop sending me an account to claim money for a service they never provide - or a service I did not make use of. None of Vox property has ever entered my premises.
I was given an option telephonically on the 02/05/2023 - Which stated that If I continue with Vox the balance reflecting on my account will fall away . And they will set up a new account. I vehemently refused to conduct any business with VOX The callers proposition sounded more like If you continue with the vox deal than the existing account where I am being charged for a service that has never been rendered would be nil in void. I told the caller that I have internet connection with another service provider which I am happy with he then told me that he will take my answer back to management and get back to me. I have waited for 24 days for the caller to come back with the outcome of my refusal of the proposition.
Today like clockwork I received 2 statements from VOX -
Interest on Overdue Balance 86.16
01/Apr/2023 Opening Balance 1,740.04 1,740.04
4/Apr/2023 I*** Cancellation Charges 4/Apr/2023 2,875.00 4,615.04
21/Apr/2023 DM575683 Interest on Overdue Balance 21/Apr/2023 23.88 4,638.92
21/May/2023 DM590101 Interest on Overdue Balance 21/May/2023 86.16 4,725.08
Closing Balance 4,725.08
Now vox I am sure of one thing, my money you will never see. Big companies like you are *****ing from the consumers and because some consumers are afraid of being blacklisted they will give into unfair demands to keep their names in good standing. As for me I really don't care. We can carry on with a cat and mouse game. But shame, my money you will not see.
Felicity