NK
Nicolette K
1 reviews | Active since Aug 2025
23 Feb 2026, 13:22
Billed for a 2024 Cancelled contract?
Billing me for a contract I cancelled in September 2024. It was a sim only contract and I used MY OWN ROUTER. Now, because of *********** staff that did not cancel my contract as requested, I am being harassed and handed over for R5638.37?
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
23 Feb 2026, 13:44Good day Nicolette
Thank you for your post.
Please note that the details of your complaint has been sent to the Collection Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your post.
Please note that the details of your complaint has been sent to the Collection Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Vox Telecom's reply23 Feb 2026, 13:44
Official
Good day Nicolette
Thank you for your post.
Please note that the details of your complaint has been sent to the Collection Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your post.
Please note that the details of your complaint has been sent to the Collection Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Vox Telecom's replyOfficial
27 Feb 2026, 09:34Good day, Nicolette S
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
The billing is for non-returned hardware.
Should you require any further assistance, please do not hesitate to contact us
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
The billing is for non-returned hardware.
Should you require any further assistance, please do not hesitate to contact us
Kind Regards,
Vox
Vox Telecom's reply27 Feb 2026, 09:34
Official
Good day, Nicolette S
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
The billing is for non-returned hardware.
Should you require any further assistance, please do not hesitate to contact us
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
The billing is for non-returned hardware.
Should you require any further assistance, please do not hesitate to contact us
Kind Regards,
Vox
NK
Nicolette K's updateReviewer Update
27 Feb 2026, 12:14Yes, your courier services did not collect from the two addresses a few years ago, and I was never notified by Vox or the courier company that it was not collected. Assumed all was collected because no one contacted me regarding the failed collection.
I did email Vox and asked about this failed collection on 24 February, and no one has responded yet?
So who must we beg to respond.
It is ********** that because of *********** staff, from the courier side and Vox side, that I have to be billed a ridiculous amount.
Where else can I report this, seeing this is not going to be resolved by Vox?
I did email Vox and asked about this failed collection on 24 February, and no one has responded yet?
So who must we beg to respond.
It is ********** that because of *********** staff, from the courier side and Vox side, that I have to be billed a ridiculous amount.
Where else can I report this, seeing this is not going to be resolved by Vox?
NK
Nicolette K's update27 Feb 2026, 12:14
Reviewer Update
Yes, your courier services did not collect from the two addresses a few years ago, and I was never notified by Vox or the courier company that it was not collected. Assumed all was collected because no one contacted me regarding the failed collection.
I did email Vox and asked about this failed collection on 24 February, and no one has responded yet?
So who must we beg to respond.
It is ********** that because of *********** staff, from the courier side and Vox side, that I have to be billed a ridiculous amount.
Where else can I report this, seeing this is not going to be resolved by Vox?
I did email Vox and asked about this failed collection on 24 February, and no one has responded yet?
So who must we beg to respond.
It is ********** that because of *********** staff, from the courier side and Vox side, that I have to be billed a ridiculous amount.
Where else can I report this, seeing this is not going to be resolved by Vox?