NB
Nonkululeko B
1 reviews | Active since Jul 2010
22 Nov 2022, 15:47
Billed double
I had my fiber connection installed on 28 September 2022. On 30 September I received a statement for R1014.20. R92.20 for the 2 days in September plus R922.00 for October, which I was expecting. On 26 October 2022, my account was debited with R1936.20. I phoned the call center to query the amount and the agent told me that that’s how their billing works, they bill a month in advance. This does not make sense because in September I was billed for October already, the amount of R1014.20. I need the other R922 refunded urgently or not debit my account for one month.
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Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
22 Nov 2022, 15:59Good day, Nonkululeko B
Thank you for your review.
Kindly note that the details of your query has been sent to the accounts team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the accounts team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply22 Nov 2022, 15:59
Official
Good day, Nonkululeko B
Thank you for your review.
Kindly note that the details of your query has been sent to the accounts team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the accounts team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
23 Nov 2022, 07:03Good day, Nonkululeko B
Kindly note that we have received confirmation that the accounts team has made contact and assisted with the billing dispute. Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount .
Your debit order is set for the 26th , there was no debit collection on the 26 of September. The fists debit order had the invoice for November incuded , on 26th of November , you will be debited for December only.
Invoices are issued on the 23rd of each month and due on the 1st of the following month.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Kindly note that we have received confirmation that the accounts team has made contact and assisted with the billing dispute. Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount .
Your debit order is set for the 26th , there was no debit collection on the 26 of September. The fists debit order had the invoice for November incuded , on 26th of November , you will be debited for December only.
Invoices are issued on the 23rd of each month and due on the 1st of the following month.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply23 Nov 2022, 07:03
Official
Good day, Nonkululeko B
Kindly note that we have received confirmation that the accounts team has made contact and assisted with the billing dispute. Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount .
Your debit order is set for the 26th , there was no debit collection on the 26 of September. The fists debit order had the invoice for November incuded , on 26th of November , you will be debited for December only.
Invoices are issued on the 23rd of each month and due on the 1st of the following month.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Kindly note that we have received confirmation that the accounts team has made contact and assisted with the billing dispute. Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount .
Your debit order is set for the 26th , there was no debit collection on the 26 of September. The fists debit order had the invoice for November incuded , on 26th of November , you will be debited for December only.
Invoices are issued on the 23rd of each month and due on the 1st of the following month.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
NB
Nonkululeko B's updateReviewer Update
25 Nov 2022, 18:12Sorry but your explanation does not make sense. Yes there was no debit collection on 26 September because my line was installed and activated on 28 September.
NB
Nonkululeko B's update25 Nov 2022, 18:12
Reviewer Update
Sorry but your explanation does not make sense. Yes there was no debit collection on 26 September because my line was installed and activated on 28 September.
Vox Telecom's replyOfficial
25 Nov 2022, 19:10Good day, Nonkululeko B
Thank you for your feedback.
Kindly note that the details of your query has been sent to the accounts team to assist and advise accordingly.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your feedback.
Kindly note that the details of your query has been sent to the accounts team to assist and advise accordingly.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply25 Nov 2022, 19:10
Official
Good day, Nonkululeko B
Thank you for your feedback.
Kindly note that the details of your query has been sent to the accounts team to assist and advise accordingly.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your feedback.
Kindly note that the details of your query has been sent to the accounts team to assist and advise accordingly.
We will provide feedback to you soonest.
Kind Regards,
Vox