BIGGEST LIE: Connectivity made easy. MORE LIKE INCOMPETENCE AT ITS BEST

Our fibre line has been down since the 5th of January. I've called into the vox call centre and have by now probably spoken to the entire team, including their manager, yet we are still without fibre. I was told that Vumatel would have to resolve the issue on their end as we're serviced by them, but low and behold, Vumatel (AN ENTIRE TELECOMMUNICATIONS COMPANY) does not own telephones through which their customers may reach them. The only thing you can do is ask Vox to log a ticket for you and hop that Vumatel will be moved to assist you. I've now been waiting for a technician to come out to our premises to resolve this issue since yesterday afternoon and not only has no one bothered to show up, but I have also received no comms on what the delay is. I've called in for progress a total of 4 times since yesterday evening and have been placed on hold each time only for the line to go dead WITH NO CALL BACK!!!!!!!!!!