Big mistake going with Vox

<p>In May, I had ordered mobile data from Vox. As I was a new customer, it prompted me to create an account online which I did. Obviously with the order, my card details were input and the money was debited from my account. A few days later I had called Vox and was told that my account is inactive. I asked them to investigate what was going on as this is a new account and my account was already debited with the funds. I called again and another consultant told me that I would only get delivery of my sim card once it has been paid COD. How could it be COD when Vox already had my money??? This was now under investigation and I was advised that the online system was the cause of all of this.</p> <p> </p> <p>I even requested if I should send in RICA documents and why was I not advised that I needed to send this in - the online system was blamed but I had emailed it. It has since been resolved, I received my sim card by end of May and my data was working fine. Yesterday 2nd June, I could not use my wifi, I called in and was advised that my account was inactive again!!! Upon investigation, I was called back and advised it was the online system again that pushed the first request from May through and deactivated my account. A few minutes ago (3rd June), I recevied a call from a consultant asking me for my RICA documents to verify my account! My word! This company is the most frustrating company to go with!!! </p> <p> </p> <p>I can't understand why I left their rival company and moved to Vox. This has been nothing but an unpleasant experience for a first time customer from day one!!!</p>