1 reviews | Active since Nov 2018
Big mistake
If you could choose, do not use this company.
My husband got stationed somewhere else in SA, I tried moving our subscription to new address I was not allowed to do this canceling I would be liable for something I cannot use moving it over to someone else's name is also a mission and a half. Now I'm being charged interest ontop of the rest of the subscription.
You shouldn't have year long subscriptions to people who are renting is a stupid clause in your contract, one which you people are hush about upon installation! It's not my house why would I make a commitment to stay at said address for likes of frekin wifi! Is payment arrangement an option is getting some of it written off an option, it's something I didn't use unless you give me a sim with its data on because what am I paying for?
Thank you for your post.
Please note that the details of your complaint has been sent to the debtors team for assistance.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Kind Regards, Vox
Thank you for your post.
Please note that the details of your complaint has been sent to the debtors team for assistance.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Kind Regards, Vox
So what avenue should be taken in such a case?
One that would preferably not cost money which would be paid and getting nothing in return?
Why does cancelation benefit only you?
And don't copy paste me a reply please
So what avenue should be taken in such a case?
One that would preferably not cost money which would be paid and getting nothing in return?
Why does cancelation benefit only you?
And don't copy paste me a reply please
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing query.
Should you require any further assistance, please do not hesitate to contact us.
Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing query.
Should you require any further assistance, please do not hesitate to contact us.
Regards,
Vox