LK
Lana K
1 reviews | Active since Jan 2024
18 Jan 2024, 10:59
Beyond pathetic service
Absolutely terrible service and I've only just started with them! I ordered fibre 20 days ago and they still haven't come to install it or even bothered to contact or update me. As a self- employed person working from home, I need reliable service and fibre and this service is absolutely appalling. Not even an apology when I contact them. Shocking!
Helpful (0)
Replies (1)0
Replies (1)
Vox Telecom's replyOfficial
18 Jan 2024, 12:03Good day Lana,
Thank you for the review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
Please note timelines explained as below.
Message Details for email record id: ***3
From | Vox Fibre Line Update
To | Lana Kapikul
Subject | Thank you for ordering Vox's Fibre-to-the-Home service
Date Sent | 2024-01-10 15:45:36
Status | Sent Successfully
Message Headers |
Hi Lana Kapikul
Now that your order has passed the RICA process, we can get going with connecting your world with fibre.
There are 4 steps involved in progressing your order and getting you up and running on Vox Fibre. You can watch this video or read the steps below:
Step 1: Vox places order with TT Connect - the infrastructure provider (up to 2 working days)
You will receive an email to this address *** updating you with reference numbers and the progress of your installation. TT Connect will validate your order by confirming the feasibility of your address. Please note that if your suburb or complex is not yet live with fibre, your order will be captured and only actioned once it goes live.
Step 2: TT Connect Installation (up to 6 weeks if your suburb or complex is live)
Once your Vox Fibre order has been accepted, you will be contacted by TT Connect to arrange a mutually suitable time to do a site survey and install the fibre line into your home. This step is usually the longest of all the steps as it involves the scheduling, planning and actual installation of your Fibre line.
NB: As per the standard installation parameters defined by TT Connect, the standard installation fees that are contracted by Vox include access build of up to 15 meters. If a non-standard installation is required, the Customer shall be responsible for the additional charges of any facilities, extra cabling, additional trenching and other expenses that is necessary to install the Fibre line. Such costs shall be quoted and charged through Vox.
Step 3: Line Configuration & Testing by TT Connect
TT Connect will configure the Optical Network Terminal (ONT) - the piece of hardware that your Fibre line will be connected to inside your home and test that the line is in working order.
Step 4: Router Configuration & Installation by Vox
We will either send a dedicated Vox engineer to install your router, or courier it along with a step by step guide for a quick hassle free set up.
The standard time frame for feedback on your order should your suburb or complex be live, is between 1 - 10 working days. Should your suburb or complex not be live, you will receive an update on the progress of the deployment once a month.
For any enquiries please email us at ***.
Kind regards,
The Vox Team
Thank you for the review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
Please note timelines explained as below.
Message Details for email record id: ***3
From | Vox Fibre Line Update
To | Lana Kapikul
Subject | Thank you for ordering Vox's Fibre-to-the-Home service
Date Sent | 2024-01-10 15:45:36
Status | Sent Successfully
Message Headers |
Hi Lana Kapikul
Now that your order has passed the RICA process, we can get going with connecting your world with fibre.
There are 4 steps involved in progressing your order and getting you up and running on Vox Fibre. You can watch this video or read the steps below:
Step 1: Vox places order with TT Connect - the infrastructure provider (up to 2 working days)
You will receive an email to this address *** updating you with reference numbers and the progress of your installation. TT Connect will validate your order by confirming the feasibility of your address. Please note that if your suburb or complex is not yet live with fibre, your order will be captured and only actioned once it goes live.
Step 2: TT Connect Installation (up to 6 weeks if your suburb or complex is live)
Once your Vox Fibre order has been accepted, you will be contacted by TT Connect to arrange a mutually suitable time to do a site survey and install the fibre line into your home. This step is usually the longest of all the steps as it involves the scheduling, planning and actual installation of your Fibre line.
NB: As per the standard installation parameters defined by TT Connect, the standard installation fees that are contracted by Vox include access build of up to 15 meters. If a non-standard installation is required, the Customer shall be responsible for the additional charges of any facilities, extra cabling, additional trenching and other expenses that is necessary to install the Fibre line. Such costs shall be quoted and charged through Vox.
Step 3: Line Configuration & Testing by TT Connect
TT Connect will configure the Optical Network Terminal (ONT) - the piece of hardware that your Fibre line will be connected to inside your home and test that the line is in working order.
Step 4: Router Configuration & Installation by Vox
We will either send a dedicated Vox engineer to install your router, or courier it along with a step by step guide for a quick hassle free set up.
The standard time frame for feedback on your order should your suburb or complex be live, is between 1 - 10 working days. Should your suburb or complex not be live, you will receive an update on the progress of the deployment once a month.
For any enquiries please email us at ***.
Kind regards,
The Vox Team
Vox Telecom's reply18 Jan 2024, 12:03
Official
Good day Lana,
Thank you for the review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
Please note timelines explained as below.
Message Details for email record id: ***3
From | Vox Fibre Line Update
To | Lana Kapikul
Subject | Thank you for ordering Vox's Fibre-to-the-Home service
Date Sent | 2024-01-10 15:45:36
Status | Sent Successfully
Message Headers |
Hi Lana Kapikul
Now that your order has passed the RICA process, we can get going with connecting your world with fibre.
There are 4 steps involved in progressing your order and getting you up and running on Vox Fibre. You can watch this video or read the steps below:
Step 1: Vox places order with TT Connect - the infrastructure provider (up to 2 working days)
You will receive an email to this address *** updating you with reference numbers and the progress of your installation. TT Connect will validate your order by confirming the feasibility of your address. Please note that if your suburb or complex is not yet live with fibre, your order will be captured and only actioned once it goes live.
Step 2: TT Connect Installation (up to 6 weeks if your suburb or complex is live)
Once your Vox Fibre order has been accepted, you will be contacted by TT Connect to arrange a mutually suitable time to do a site survey and install the fibre line into your home. This step is usually the longest of all the steps as it involves the scheduling, planning and actual installation of your Fibre line.
NB: As per the standard installation parameters defined by TT Connect, the standard installation fees that are contracted by Vox include access build of up to 15 meters. If a non-standard installation is required, the Customer shall be responsible for the additional charges of any facilities, extra cabling, additional trenching and other expenses that is necessary to install the Fibre line. Such costs shall be quoted and charged through Vox.
Step 3: Line Configuration & Testing by TT Connect
TT Connect will configure the Optical Network Terminal (ONT) - the piece of hardware that your Fibre line will be connected to inside your home and test that the line is in working order.
Step 4: Router Configuration & Installation by Vox
We will either send a dedicated Vox engineer to install your router, or courier it along with a step by step guide for a quick hassle free set up.
The standard time frame for feedback on your order should your suburb or complex be live, is between 1 - 10 working days. Should your suburb or complex not be live, you will receive an update on the progress of the deployment once a month.
For any enquiries please email us at ***.
Kind regards,
The Vox Team
Thank you for the review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
Please note timelines explained as below.
Message Details for email record id: ***3
From | Vox Fibre Line Update
To | Lana Kapikul
Subject | Thank you for ordering Vox's Fibre-to-the-Home service
Date Sent | 2024-01-10 15:45:36
Status | Sent Successfully
Message Headers |
Hi Lana Kapikul
Now that your order has passed the RICA process, we can get going with connecting your world with fibre.
There are 4 steps involved in progressing your order and getting you up and running on Vox Fibre. You can watch this video or read the steps below:
Step 1: Vox places order with TT Connect - the infrastructure provider (up to 2 working days)
You will receive an email to this address *** updating you with reference numbers and the progress of your installation. TT Connect will validate your order by confirming the feasibility of your address. Please note that if your suburb or complex is not yet live with fibre, your order will be captured and only actioned once it goes live.
Step 2: TT Connect Installation (up to 6 weeks if your suburb or complex is live)
Once your Vox Fibre order has been accepted, you will be contacted by TT Connect to arrange a mutually suitable time to do a site survey and install the fibre line into your home. This step is usually the longest of all the steps as it involves the scheduling, planning and actual installation of your Fibre line.
NB: As per the standard installation parameters defined by TT Connect, the standard installation fees that are contracted by Vox include access build of up to 15 meters. If a non-standard installation is required, the Customer shall be responsible for the additional charges of any facilities, extra cabling, additional trenching and other expenses that is necessary to install the Fibre line. Such costs shall be quoted and charged through Vox.
Step 3: Line Configuration & Testing by TT Connect
TT Connect will configure the Optical Network Terminal (ONT) - the piece of hardware that your Fibre line will be connected to inside your home and test that the line is in working order.
Step 4: Router Configuration & Installation by Vox
We will either send a dedicated Vox engineer to install your router, or courier it along with a step by step guide for a quick hassle free set up.
The standard time frame for feedback on your order should your suburb or complex be live, is between 1 - 10 working days. Should your suburb or complex not be live, you will receive an update on the progress of the deployment once a month.
For any enquiries please email us at ***.
Kind regards,
The Vox Team