Beware of Vox Telecom - They don't stick to their quotation.

I previously had: - Internet line rental and Voice service from Telkom. - Data account from Vox Telecom.

I only wanted to cancel my Telkom voice service. Vox ended up charging me for two Internet services, which is impossible on the same ADSL line.

Vox Telecom quoted me R375 / month to provide a pure ADSL service (without the Telkom voice service). Even though this was way more than some other service providers, I decided to stick to Vox, since I am a loyal customer for many years.

During the switchover to pure ADSL, I was 10 days without Internet. I expected to pay pro rata for the first month, which is about R(20/30 x 375) = R250. (After my ADSL was restored, Vox ran their first debit order for an amount of R786.25.

This is ****************. How can they charge me for TWO (2) Internet services on the same line? How was I expected to cancel the original data account without Internet? They instructed me to have my Telkom services terminated before they will start the process of converting my account to pure ADSL. I followed their procedure to the letter, only to afterwards find out that I have been ******.