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BB R

1 reviews | Active since Nov 2019

07 Dec 2023, 10:52

Beware of Vox Telecom .

I requested a cancellation from this Service provider and guess what they have sent me an invoice indicating that I must pay them over a R1000 for setup. I had an existing fibre line and there was no setup done on my property. I haven't even used the router that they requested back. So I asked them what are you guys billing me for and they asked me to refer to page 12 and point 13 of my terms and conditions which refers to setup/ installation charges . This did not happen Vox did not setup anything so what are you billing me over a R1000 for and to top it off I received an email saying their could be more charges added to my account. They are a bunch of ******. I am going to report this matter to the consumer commission and there is no way that I am willing to pay over a R1000 for services that were not rendered. Mind you my contract was on a month to month basis. I will also obtain legal advise regarding this matter. Please be wary of this company. They are the worst Internet service provider in South Africa

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Replies (2)
Vox Telecom
Vox Telecom's reply07 Dec 2023, 11:24
Official
Good day, BB R 

Thank you for your review. 

Kindly note that we have sent a separate email to you explaining the setup subsidy recovery fee billed to your account, which is the setup charge from the Network Provider for the activation of the link. 

Please do let us know if there is anything else we can assist you with. 

Kind Regards, 
Vox 
BR
BB R's update07 Dec 2023, 12:16
Reviewer Update
I would like a copy of the confirmation charge that you say you were billed from the network provider. I have used a previous Servixe provider and the network provider didn't bill them so why would they now bill you. The line was active on the property and I am not aware of what charge you are referring to. This is just an excuse to swindle money from clients. As far as I am concerned until I see proof of a billing from the network provider then I will make this payment. I am not willing to pay Vox for something you'll didn't do. My line was setup and active. All you guys had to do was contact the provider and for them to change it to your Portal. If Vox thinks that they can get money for Mahala sorry this is hard earned and stop robbing people.