BEWARE OF VOX- DISGUSTING SERVICE FROM DAY ONE

I have the device fitted, with promises that the installation and usage of fibre is very easy and that the tech will assist upon installation of the device. Tech came in, connected the device, advised that he did not know anything about tv's advised my son on how to upgrade his ps3 and left. No connection through my tv. I sent out several emails for assistance with this regard that my tv is not connected. I was told that there is a problem with my tv and that they cannot assist me as they do not program tv's just provide the internet service. I literally begged for assistance, I am still waiting. Over the past weekend, I called out an installer, he advised as proof on my invoice that there is no issue with my tv but with the Internet as it is inconsistent at the time he did several speed tests and came to this conclusion. He checked all settings etc....and guaranteed that the problem lies with the Fibre line. I am on the 10/2 package but the speed was down to 4.28 download and 1.31 upload. This is now a callout fee charged to me of R400 later, because VOX does not know a way to assist and keep blaming there mess up on my tv. I have threatened to cancel due to lack in service and no one competent enough to assist me but the catch is they charge a penalty of R3000, which at no point of sale is disclosed by sales agents. They quick to say that they have emailed instructions. This company clearly lacks after sales customer care and are not capable of assisting clients once the contract is signed. Beware of such ********s in the industry. My problem still remains unresolved and I am yet to pay for these services. I have went as far as the ISPA and VUMATEL with a complaint. No one cares because the contract has been signed and the customer misled. I will never use this company again or recommend to anyone for the disgusting service that I have received from VOX. BEWARE CUSTOMERS..this is my experience!!!!