Better customer service from Government

<p>I wrote a whole long story and clicked submit and then it disappeared into the ether. Thanks HelloPeter :(</p> <p>But the short story is it was probably easier for Frodo to take the ring to Mordor than it is for me to get an honest response (if any) from Vox.</p> <p>1st attempt at getting FTTH in Century City took me over 4 months of painful memories of phoning them daily for updates. During this time they were happy to set up the debit order immediately. The onus was then on me to lodge complaints to get refunds to these.</p> <p>7 months later I moved apartments (still in Century City). I tried to start a month before moving to get ahead of the curb (PTSD kicked in from the last process)<br />- Firstly I was told I could transfer my account. Turns out I can't and I will now be losing all my rolled over data.<br />- I have to pay another R1000 installation fee. My apartment already has fibre installed and I have all the equipment so I can't fathom what they're doing with this.<br />- My current email trail is at 17 emails that look like this</p> <p>Me in the morning: Any Update?<br />Agent during the day: Apologies, we will process this today and I will revert back to you asap<br />Me the next monting: Any Update?<br />Agent during the day: Apologies, we will process this today and I will revert back to you asap</p> <p>It's been almost 2 full weeks of that and I haven't even got confirmation that any process has been started, let alone when it'll be finished.</p> <p>So just avoid Vox. They clearly don't care.</p>