AM
Andrew M
1 reviews | Active since Jul 2012
07 May 2024, 10:35
Best Effort is No fibre connection
Stay away from Vox Telecom unless you want bad service.
After phoning and emailing multiple times to get my LOS light (loss of Signal) issue resolved, only 2 weeks later they solved the no internet connectivity. Vumatel said "1.3km away" was the fibre break.
After asking Vox to correct the bill for the month to match no Fibre connectivity for almost half the month. I was told "The service provided by Vox telecom is a best effort service."
In summary you and I should expect this, while they hold thumbs this doesn't happen in the future. Vox best effort could mean paid, NO FIBRE SERVICE at all.
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Vox Telecom's replyOfficial
07 May 2024, 11:18Good day, Andrew
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to assist.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to assist.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply07 May 2024, 11:18
Official
Good day, Andrew
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to assist.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to assist.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox