BELOW Sub - Standard service

Once again your service is below sub-standard. I made a mistake by selecting you as my service provider again, after moving to a new property. Its been 3 weeks since my original order has been placed and no one has gotten back to me for an installation date. Vumatel says that they await ISP applications from VOX, and VOX employees are just nowhere to be found.

Can someone contact me, or is that also not part of the service?

Order: VOX **********