1 reviews | Active since Oct 2016

09 Mar 2018, 09:29

Below Sub Standard service

Customer service is absolutely non existent at VOX. My internet connection has been down for more than a week now, numerous e-mails, telephone calls, whatsapps and yet I receive no assistance or feedback for a product that I have to pay in advance for but is not working.

Your service and client relations has been absolutely below sub standard, needless to say you have just lost another client!

VOX **********

0
Replies (2)
Vox Telecom
Vox Telecom's reply09 Mar 2018, 09:52
Official

Good day De Wet.

Thank you for bringing this to our attention.

Kindly note that we are investigating into this matter and will provide you with feedback.

Kind Regards.

Vox Telecom.

Best regards,

Vox Telecom
Vox Telecom's reply13 Mar 2018, 11:26
Official

Good day De Wet.Kindly note that our Technical Department has been in contact with you and confirmed that the link has been resorted. Should you have any other technical queries or might need immediate assistance , please do not hesitate to contact our 24/7 Service Center on *** | *** Regards.

Vox Telecom

Best regards,