CL
Calvin L
1 reviews | Active since Nov 2024
25 Sept 2025, 16:36
Being penalized for moving
I have to relocate so now I am being penalized for moving as they simply tripled what my monthly fee is. So moving premises is now being penalized. Why the hell would anybody what to make use of this company. It's *******
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
25 Sept 2025, 18:10Good day Calvin,
Thank you for your review.
Kindly note that the details of your review have been escalated.
An agent will be in contact with you to discuss further.
Kind regards,
Thank you for your review.
Kindly note that the details of your review have been escalated.
An agent will be in contact with you to discuss further.
Kind regards,
Best regards,
Vox Telecom's reply25 Sept 2025, 18:10
Official
Good day Calvin,
Thank you for your review.
Kindly note that the details of your review have been escalated.
An agent will be in contact with you to discuss further.
Kind regards,
Thank you for your review.
Kindly note that the details of your review have been escalated.
An agent will be in contact with you to discuss further.
Kind regards,
Best regards,
CL
Calvin L's updateReviewer Update
26 Sept 2025, 08:22Let this be a lesson to anyone to read the contracts because companies like this is out to ***** you
CL
Calvin L's update26 Sept 2025, 08:22
Reviewer Update
Let this be a lesson to anyone to read the contracts because companies like this is out to ***** you
Vox Telecom's replyOfficial
26 Sept 2025, 11:46Hi Calvin
Thank you for your query.
Kindly note that we have received confirmation that the retentions team did attempt to assist with the complaint received, unfortunately we were unable to reach you on the nominated contact details on the account.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Please provide us with alternative contact details should you wish to discuss further.
Regards
Vox
Thank you for your query.
Kindly note that we have received confirmation that the retentions team did attempt to assist with the complaint received, unfortunately we were unable to reach you on the nominated contact details on the account.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Please provide us with alternative contact details should you wish to discuss further.
Regards
Vox
Best regards,
Vox Telecom's reply26 Sept 2025, 11:46
Official
Hi Calvin
Thank you for your query.
Kindly note that we have received confirmation that the retentions team did attempt to assist with the complaint received, unfortunately we were unable to reach you on the nominated contact details on the account.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Please provide us with alternative contact details should you wish to discuss further.
Regards
Vox
Thank you for your query.
Kindly note that we have received confirmation that the retentions team did attempt to assist with the complaint received, unfortunately we were unable to reach you on the nominated contact details on the account.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Please provide us with alternative contact details should you wish to discuss further.
Regards
Vox
Best regards,