Being ignored with excuses

After miscommunication on both parties - poor service by Vox, we had a contract that we had no use for. I wrote a review on that experience here:

https://www.hellopeter.com/vox-telecom/reviews/ignoring-customer-and-incompetence-***

In the past 5 months Vox's pathetic service has continued and developed into willful ignorance and excuses to make their "admin" to help us go away with contract running out of months left.

Four and a half months ago, we decided to move the contract to another address to utilize the months left, cancel the current one without penalty and start a new 12 month contract at the same cost.... NOTHING in 4 and a half months except excuses and being ignored for a week or longer on each contact, email etc.