TH
Terri H
1 reviews | Active since May 2021
07 Jan 2022, 14:27
Being billed for services cancelled and no one is taking responsibility.
I was happy with Vox until they were unable to accommodate me with a higher speed. Unfortunately I had to cancel. Gave my 30 days notice but they messed up my cancellation order. They think that they can continue to bill me for a service that I'm not using. People don't call me back. The guy who helped me just gave me attitude. They never call back. They don't answer their phones. They lie to people and I hate that I ever did business with this company. Telkom being as bad as they are is 1000 times better than this wannabe service provider.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
07 Jan 2022, 15:06Good day Terri H, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's reply07 Jan 2022, 15:06
Official
Good day Terri H, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
TH
Terri H's updateReviewer Update
07 Jan 2022, 15:35It's beautiful for you to have this professional reply when you still don't call me back.
Now I'm being accused of never requesting the cancellation when Telkom had the cancellation request but somehow you never did. How's that possible?
Now I'm being accused of never requesting the cancellation when Telkom had the cancellation request but somehow you never did. How's that possible?
TH
Terri H's update07 Jan 2022, 15:35
Reviewer Update
It's beautiful for you to have this professional reply when you still don't call me back.
Now I'm being accused of never requesting the cancellation when Telkom had the cancellation request but somehow you never did. How's that possible?
Now I'm being accused of never requesting the cancellation when Telkom had the cancellation request but somehow you never did. How's that possible?
Vox Telecom's replyOfficial
07 Jan 2022, 16:30Good day Terri H, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to the customer soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's reply07 Jan 2022, 16:30
Official
Good day Terri H, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to the customer soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
TH
Terri H's updateReviewer Update
07 Jan 2022, 16:52Mia Thomas has up until this hour not returned my call. I called at 11 this morning and she promised me high and low that she would call me back. The same happened on 2 December when the rude agent promised me that he would call on me back but never did.
TH
Terri H's update07 Jan 2022, 16:52
Reviewer Update
Mia Thomas has up until this hour not returned my call. I called at 11 this morning and she promised me high and low that she would call me back. The same happened on 2 December when the rude agent promised me that he would call on me back but never did.