SA
Shontal A
1 reviews | Active since May 2022
23 May 2022, 10:15
Being billed for a service I never received
The worst company to do business with, does not keep to their word and does not know how to communicate with customers. Still waiting for a call from them, I don't have an account number or any info for my so called account that I am billed for when I never received service from them.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
23 May 2022, 10:34Good day Shontal A ,
Thank you for your query.
Unfortunately we were unable to locate your Vox Account with the information provided.
Kindly provide us with the Vox order number so we may assist?
Thank you in advance
Vox
Thank you for your query.
Unfortunately we were unable to locate your Vox Account with the information provided.
Kindly provide us with the Vox order number so we may assist?
Thank you in advance
Vox
Vox Telecom's reply23 May 2022, 10:34
Official
Good day Shontal A ,
Thank you for your query.
Unfortunately we were unable to locate your Vox Account with the information provided.
Kindly provide us with the Vox order number so we may assist?
Thank you in advance
Vox
Thank you for your query.
Unfortunately we were unable to locate your Vox Account with the information provided.
Kindly provide us with the Vox order number so we may assist?
Thank you in advance
Vox
SA
Shontal A's updateReviewer Update
23 May 2022, 10:51***
SA
Shontal A's update23 May 2022, 10:51
Reviewer Update
***
Vox Telecom's replyOfficial
23 May 2022, 11:22 Good day Shontal
Thank you for your reply.
Kindly note that the details of your query has been sent to our accounts team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your reply.
Kindly note that the details of your query has been sent to our accounts team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply23 May 2022, 11:22
Official
Good day Shontal
Thank you for your reply.
Kindly note that the details of your query has been sent to our accounts team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your reply.
Kindly note that the details of your query has been sent to our accounts team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
25 May 2022, 13:34 Good day, Shontal A
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Vox services is a recurring Monthly subscription , and not pay as you use.
Should you require any further assistance, please do not hesitate to contact us on *** or email *** Kind Regards, Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Vox services is a recurring Monthly subscription , and not pay as you use.
Should you require any further assistance, please do not hesitate to contact us on *** or email *** Kind Regards, Vox
Vox Telecom's reply25 May 2022, 13:34
Official
Good day, Shontal A
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Vox services is a recurring Monthly subscription , and not pay as you use.
Should you require any further assistance, please do not hesitate to contact us on *** or email *** Kind Regards, Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Vox services is a recurring Monthly subscription , and not pay as you use.
Should you require any further assistance, please do not hesitate to contact us on *** or email *** Kind Regards, Vox