********* Behavior and failure to correct

Vox is extremely unprofessional, they offered me a quotation which I accepted. I then had to wait for my line to be released as we had recently moved into the property. They informed me to let them know as soon as it has been released. The line was released, I called in to have my line urgently activated. The consultants who assisted me was off ill so I was sent through to another consultant who did another quote for me for exactly the same deal but somehow was cheaper than the first quote. I queried this and they informed me that the deal was the same and the new quote was correct. This was sent through to me and I accepted it. The lines was then activated. When I received my first statement I realized that they had reverted back to the 1st quotation. I called them and queried this and I was informed that this will be looked into. They then came back to me and advised me that this would be fixed and a new statement would be sent through to me shortly. I followed up on a number of occasions requesting the amended quotation to no avail. Lo and behold this morning I am told that my account had been suspended. I have been trying to phone and get this resolved the entire day and still nothing. How can a company offer something to you, you accept it and then they take it back? Am I wrong? Is this ethically correct. And just to make matters worst you get pushed from pillar to post and spend hours on the phone and still you get nowhere. This is truly pathetic and *********...