JH
Janine H
1 reviews | Active since Oct 2011
16 Aug 2022, 19:49
BEGGING FOR A STATEMENT
I've been asking for an updated statement since June but I don't get anything. The vox rooter was collected so my account must be credited with that amount. I've emailed accounts and no answer and even ***ll no answer
Can I please get an updated statement soonest?
Kind Regards
Janine ***
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
16 Aug 2022, 20:14Good day Janine H,
Thank you for your enquiry.
Kindly note that the details of your complaint has been sent to the Debtors team to assist.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that the details of your complaint has been sent to the Debtors team to assist.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply16 Aug 2022, 20:14
Official
Good day Janine H,
Thank you for your enquiry.
Kindly note that the details of your complaint has been sent to the Debtors team to assist.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that the details of your complaint has been sent to the Debtors team to assist.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
19 Aug 2022, 07:28Good day, Janine H
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the debtors team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the debtors team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply19 Aug 2022, 07:28
Official
Good day, Janine H
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the debtors team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the debtors team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox