JG
Jarryd G
1 reviews | Active since Apr 2025
23 Apr 2025, 16:14
BE CAREFUL WHEN YOU CANCEL
Cancelled my contract in 2024. Was told they would come and collect the router on a specific day ... couriers did not arrive. Kept the router trying to return it and got a mail saying i owe for the router. Vox did not even give me the decency of replying before they debited my account with R2000 because they failed to collect their router. I then tried to schedule a collection at which point the couriers never arrived again. Hand delivered the router and i am still begging and pleading constantly for a refund - yet nothing has been done.
The way they operate and assist with queries is disgusting. I would not recommend them to anyone......
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
23 Apr 2025, 16:35Good day, Jarryd,
Thank you for reaching out to us.
We have escalated your query to our logistics team, who will look into it and provide further assistance.
Please note that you will be contacted with feedback.
Regards, Vox
Thank you for reaching out to us.
We have escalated your query to our logistics team, who will look into it and provide further assistance.
Please note that you will be contacted with feedback.
Regards, Vox
Vox Telecom's reply23 Apr 2025, 16:35
Official
Good day, Jarryd,
Thank you for reaching out to us.
We have escalated your query to our logistics team, who will look into it and provide further assistance.
Please note that you will be contacted with feedback.
Regards, Vox
Thank you for reaching out to us.
We have escalated your query to our logistics team, who will look into it and provide further assistance.
Please note that you will be contacted with feedback.
Regards, Vox
JG
Jarryd G's updateReviewer Update
23 Apr 2025, 16:44Hi
All i am asking for is communciation on when to expect the refund.... thats all i want.
All i am asking for is communciation on when to expect the refund.... thats all i want.
JG
Jarryd G's update23 Apr 2025, 16:44
Reviewer Update
Hi
All i am asking for is communciation on when to expect the refund.... thats all i want.
All i am asking for is communciation on when to expect the refund.... thats all i want.
Vox Telecom's replyOfficial
24 Apr 2025, 10:07Good day, Jarryd,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back, and the necessary amendments have been made on your Vox Account. The refund has been approved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back, and the necessary amendments have been made on your Vox Account. The refund has been approved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply24 Apr 2025, 10:07
Official
Good day, Jarryd,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back, and the necessary amendments have been made on your Vox Account. The refund has been approved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back, and the necessary amendments have been made on your Vox Account. The refund has been approved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox