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Karien Naudé

1 reviews | Active since Mar 2024

20 Mar 2024, 00:17

Banking details to be updated nobody assist

I have been struggling for 2 weeks to change my hank account details. Send several email request with proof of new bank account to the accounts department, help desk and even sales department. When I call in I normally wait for 30 minutes nobody answer. This is really unacceptable. I urgently need assistance.

0
Replies (3)
Vox Telecom
Vox Telecom's reply20 Mar 2024, 06:37
Official
Good day,  Karien

Thank you for your review.

 Kindly note that the details of your query has been sent to the debtors team to assist. 

Unfortunately we cannot update the details on your behalf. This need to be done on our customer portal.

When updating your Bank details - please ensure that the Below Information is Correct. :

- Account Holder Last Name or Company Name [this needs to match the details on your account]
- Account Holder Id Number Type [either ID or Company number]
- Bank Account Number
- Account Type
- Bank Name 

 If any of the above does not match with the Details on the System - Then the Bank details will not update. 

 Kind Regards, 
 Vox 
KN
Karien Naudé's update20 Mar 2024, 06:45
Reviewer Update
My details are correct with bank account confirmation letter sent to Vox account department. Problem nobody respond on my email.
Vox Telecom
Vox Telecom's reply26 Mar 2024, 12:17
Official
Good day, Karien. 

Thank you for your patience while the mater was being attended to. 

We have received confirmation that the details have been successfully updated. 

Please do let us know if there is anything else we can assist you with. 

Kind Regards, 
Vox