1 reviews | Active since Jan 2018
Bank account hi-jacked
I Have cancelled (Confirmed by them) my account June 2017 and still Vox Telecom debit my bank account February 2018 for a service I have never even been used. I dare Vox Telecom to prove to me what I have used and when I used for what ever it is I had to pay for. I also want to know WHO gave them the authority to debit my bank account. BEWARE: read all reviews on hellopeter before you open an account with Vox Telecom. Just wondering why so many complaints and this is only on hellopeter........ SOMETHING MUST BE WRONG..........
Good Evening Jaco,
Thank you kindly for bringing this to our attention.
Please note that we have escalated this matter to our Management team in our Accounts Department and we will provide you with further feedback tomorrow.
Thank you,
Kind Regards,
Vox
Good Evening Jaco,
Thank you kindly for bringing this to our attention.
Please note that we have escalated this matter to our Management team in our Accounts Department and we will provide you with further feedback tomorrow.
Thank you,
Kind Regards,
Vox
Good Morning Jaco.
Kindly provide us with alternative contact details as our Accounts Department have been trying to get hold of you regarding this matter but unfortunately cannot reach you.
Kind Regards
Vox Telecom.
Good Morning Jaco.
Kindly provide us with alternative contact details as our Accounts Department have been trying to get hold of you regarding this matter but unfortunately cannot reach you.
Kind Regards
Vox Telecom.
Good day Jaco.
Our Accounts Department has been trying to contact you regarding your Accounts Query. Please note that the necessary credits have already been allocated to your account.
An email has been sent to you on 27/02/2018 whereby the Accounts Department confirmed that the credits have been allocated. A separate email was sent to you on 01/03/2018 requesting a copy of your Bank Statement in order for us to process your refund.
Once we have received same from you, the Accounts Department can complete your request.
Kind Regards,
Vox Telecom
Good day Jaco.
Our Accounts Department has been trying to contact you regarding your Accounts Query. Please note that the necessary credits have already been allocated to your account.
An email has been sent to you on 27/02/2018 whereby the Accounts Department confirmed that the credits have been allocated. A separate email was sent to you on 01/03/2018 requesting a copy of your Bank Statement in order for us to process your refund.
Once we have received same from you, the Accounts Department can complete your request.
Kind Regards,
Vox Telecom
Good Afternoon Jaco.
Thank you for your response.
Kindly note that the banking details on your account was updated via our online portal in June 2017. This means that we have no verification of your banking details as it was updated by yourself.
The credits have already been allocated to your account. The only thing outstanding is the refund which can only be processed once we have received the proof of banking details.
Our Accounts Department has been trying to get a hold of you to explain the refund process to you, unfortunately they have not been able to contact you.
We have also sent you emails confirming the above.
Kindly provide the Accounts Department with the necessary documentation in order to complete the refund process.
As requested, you are welcome to send your complaint to our EXCO desk on ***
Kind Regards,
Vox Telecom
Good Afternoon Jaco.
Thank you for your response.
Kindly note that the banking details on your account was updated via our online portal in June 2017. This means that we have no verification of your banking details as it was updated by yourself.
The credits have already been allocated to your account. The only thing outstanding is the refund which can only be processed once we have received the proof of banking details.
Our Accounts Department has been trying to get a hold of you to explain the refund process to you, unfortunately they have not been able to contact you.
We have also sent you emails confirming the above.
Kindly provide the Accounts Department with the necessary documentation in order to complete the refund process.
As requested, you are welcome to send your complaint to our EXCO desk on ***
Kind Regards,
Vox Telecom
Good day Jaco.
As per feedback received from our Accounts Department, the refund has been successfully processed against your account.
The proof of payment has been sent to you via email, kindly allow the appropriate banking time frames for the funds to reflect in your account.
Kind Regards,
Vox Telecom
Good day Jaco.
As per feedback received from our Accounts Department, the refund has been successfully processed against your account.
The proof of payment has been sent to you via email, kindly allow the appropriate banking time frames for the funds to reflect in your account.
Kind Regards,
Vox Telecom