BO
Basie O
1 reviews | Active since Jan 2021
01 Mar 2023, 18:49
Bad Vox service
The most *********** un-contactable busyness I have ever worked with There is no management in George that can be contacted Just a re-instatement required and you cant get hold of any one in the George area an no one will answer their phone or respond to your messages
DO NOT USE THEM IF YOU CAN HELP IT IN ANY WAY!!!!
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
01 Mar 2023, 19:36Good day Basie O,
Thank you for your review.
Unfortunately, we are unable to allocate an account with the information provided.
Please furnish us with your Vox account ID/ ticket number for further assistance.
Thank you,
Thank you for your review.
Unfortunately, we are unable to allocate an account with the information provided.
Please furnish us with your Vox account ID/ ticket number for further assistance.
Thank you,
Vox Telecom's reply01 Mar 2023, 19:36
Official
Good day Basie O,
Thank you for your review.
Unfortunately, we are unable to allocate an account with the information provided.
Please furnish us with your Vox account ID/ ticket number for further assistance.
Thank you,
Thank you for your review.
Unfortunately, we are unable to allocate an account with the information provided.
Please furnish us with your Vox account ID/ ticket number for further assistance.
Thank you,
BO
Basie O's updateReviewer Update
02 Mar 2023, 08:18I am very surprised to see some reaction to this review
All I needed was to re-instate an existing acc *** can not get hold of any one in George The have a hidden office in George with no indication that it is Vox. There is a Mr. Ben who is suppose to be in charge of the region, but he is never there or replies to messages. I even got his personal mobile no, which he also doesn’t reply to
Finally got hold of a Kelvin in Waverly. 1000km away from George. He referred me to their (Business Specialist) with No *** — be my guest— try that no
So a simple request to just re- activate my service - seems impossible
When it was working initially I paid for a 200Mbs but could never get more than 80Mbs even after 5 call-outs
Concluding
PEASE!!!! - JUST RE-INSTATE ACC NO *** WITH A 50 MEG UNCAPPED SERVICE
Phone me on ***
All I needed was to re-instate an existing acc *** can not get hold of any one in George The have a hidden office in George with no indication that it is Vox. There is a Mr. Ben who is suppose to be in charge of the region, but he is never there or replies to messages. I even got his personal mobile no, which he also doesn’t reply to
Finally got hold of a Kelvin in Waverly. 1000km away from George. He referred me to their (Business Specialist) with No *** — be my guest— try that no
So a simple request to just re- activate my service - seems impossible
When it was working initially I paid for a 200Mbs but could never get more than 80Mbs even after 5 call-outs
Concluding
PEASE!!!! - JUST RE-INSTATE ACC NO *** WITH A 50 MEG UNCAPPED SERVICE
Phone me on ***
BO
Basie O's update02 Mar 2023, 08:18
Reviewer Update
I am very surprised to see some reaction to this review
All I needed was to re-instate an existing acc *** can not get hold of any one in George The have a hidden office in George with no indication that it is Vox. There is a Mr. Ben who is suppose to be in charge of the region, but he is never there or replies to messages. I even got his personal mobile no, which he also doesn’t reply to
Finally got hold of a Kelvin in Waverly. 1000km away from George. He referred me to their (Business Specialist) with No *** — be my guest— try that no
So a simple request to just re- activate my service - seems impossible
When it was working initially I paid for a 200Mbs but could never get more than 80Mbs even after 5 call-outs
Concluding
PEASE!!!! - JUST RE-INSTATE ACC NO *** WITH A 50 MEG UNCAPPED SERVICE
Phone me on ***
All I needed was to re-instate an existing acc *** can not get hold of any one in George The have a hidden office in George with no indication that it is Vox. There is a Mr. Ben who is suppose to be in charge of the region, but he is never there or replies to messages. I even got his personal mobile no, which he also doesn’t reply to
Finally got hold of a Kelvin in Waverly. 1000km away from George. He referred me to their (Business Specialist) with No *** — be my guest— try that no
So a simple request to just re- activate my service - seems impossible
When it was working initially I paid for a 200Mbs but could never get more than 80Mbs even after 5 call-outs
Concluding
PEASE!!!! - JUST RE-INSTATE ACC NO *** WITH A 50 MEG UNCAPPED SERVICE
Phone me on ***
Vox Telecom's replyOfficial
02 Mar 2023, 10:12Good day, Basie O
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to the account holder soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to the account holder soonest.
Kind Regards,
Vox
Vox Telecom's reply02 Mar 2023, 10:12
Official
Good day, Basie O
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to the account holder soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to the account holder soonest.
Kind Regards,
Vox
BO
Basie O's updateReviewer Update
02 Mar 2023, 10:49They are completely confused again. Saying the have sent the router and the service is now active. Meantime the router has been there all the time and the service is till not working
But billing has started - billing is the only thing that works with them
AGAIN no one answering to get the shamble fixed
Only way to get a response from Vox is via Hello Peter
Pathetic to say the east
But billing has started - billing is the only thing that works with them
AGAIN no one answering to get the shamble fixed
Only way to get a response from Vox is via Hello Peter
Pathetic to say the east
BO
Basie O's update02 Mar 2023, 10:49
Reviewer Update
They are completely confused again. Saying the have sent the router and the service is now active. Meantime the router has been there all the time and the service is till not working
But billing has started - billing is the only thing that works with them
AGAIN no one answering to get the shamble fixed
Only way to get a response from Vox is via Hello Peter
Pathetic to say the east
But billing has started - billing is the only thing that works with them
AGAIN no one answering to get the shamble fixed
Only way to get a response from Vox is via Hello Peter
Pathetic to say the east
Vox Telecom's replyOfficial
09 Mar 2023, 11:35Good day, Basie
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved after the onsite team assisted with router configuration
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved after the onsite team assisted with router configuration
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply09 Mar 2023, 11:35
Official
Good day, Basie
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved after the onsite team assisted with router configuration
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved after the onsite team assisted with router configuration
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox