Bad to Better Service.

I recently went through two very frustrating weeks with Vox Telecom. Having ordered an upgrade to our fibre line speed, it took two weeks of daily complaints to get the upgrade actioned. When it was finally actioned, all was well—at least we thought so—until Vumatel called us to say Vox had canceled our line. This morning we woke to having no internet at all!

At least when I logged a ticket this morning, it was rectified in good time. It's just as well, as they had already debited us for the next month.

Vox, your systems need work. From what we experienced, it's clear that an internal audit could do you well to see that you have less frustrated clients. I have deleted my 1 Star review seeing as you did manage to provide us with the service we are paying for, and you credited us for wasted costs and the router delivery that was not needed. As they say so often, we may forget what you did but not how you made us feel, and that was less than valued clients.