Bad System management, worse customer service
I have been paying for a dynamic IP for over a year that I have not received any feedback or details for it. When I logged a ticket to get the details, I get a very abrupt email stating "Kindly be advised that service mentioned is not active." and they then closed the ticket. On my customer portal it does show that it is active but and all of my invoices from January 2023 show that I do have a dynamic IP but when I ask about it I just basically get a no from them case closed. This makes me think which of my other services do I pay for that I am not actually getting.
Helpful (0)
Replies (5)0
Replies (5)'s updateReviewer Update
06 Mar 2025, 16:19image.png 100.23 KB
's update06 Mar 2025, 16:19
Reviewer Update
image.png 100.23 KB
Vox Telecom's replyOfficial
06 Mar 2025, 16:34Good day Johan.
Thank you for reaching out to us.
We have escalated the query to our support team. They will contact you to assist further with the inquiry. Your reference for the escalation is VOX***4.
Regards
Vox Team.
Thank you for reaching out to us.
We have escalated the query to our support team. They will contact you to assist further with the inquiry. Your reference for the escalation is VOX***4.
Regards
Vox Team.
Vox Telecom's reply06 Mar 2025, 16:34
Official
Good day Johan.
Thank you for reaching out to us.
We have escalated the query to our support team. They will contact you to assist further with the inquiry. Your reference for the escalation is VOX***4.
Regards
Vox Team.
Thank you for reaching out to us.
We have escalated the query to our support team. They will contact you to assist further with the inquiry. Your reference for the escalation is VOX***4.
Regards
Vox Team.
Vox Telecom's replyOfficial
13 Mar 2025, 08:21Good day Johan.
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the support team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the support team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply13 Mar 2025, 08:21
Official
Good day Johan.
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the support team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the support team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
's updateReviewer Update
14 Mar 2025, 14:01 no help from any VOX agent in the past 2 weeks. Nothing that worked out in several occasions. I enquire about something I paid for for a year only to find out that it never worked in the first place. They contact me and say its been fixed. it has not I inform you its not working you send me another link that also does not work. I request my PON's Serial Number they say they will send it, it is never sent. I contact via whats app to request it I get sent away. I am very unhappy. You guys have lost a customer.
's update14 Mar 2025, 14:01
Reviewer Update
no help from any VOX agent in the past 2 weeks. Nothing that worked out in several occasions. I enquire about something I paid for for a year only to find out that it never worked in the first place. They contact me and say its been fixed. it has not I inform you its not working you send me another link that also does not work. I request my PON's Serial Number they say they will send it, it is never sent. I contact via whats app to request it I get sent away. I am very unhappy. You guys have lost a customer.
Vox Telecom's replyOfficial
17 Mar 2025, 07:49Good day , Lohan
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply17 Mar 2025, 07:49
Official
Good day , Lohan
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox