EJ
Estian J
1 reviews | Active since Feb 2021
21 Jul 2024, 09:37
Bad support
Hi we had a fiber to the home connextion issue for 30 days
The ****ection reconnects and disconnects i been on the phone this morning and the guy just hang up the phone without out giving a proper solution
Last month they logged a ticket to open serve to assist and to date they never assisted
My number is 07278****1
Fibre Line Query has been logged with Openserve (***) Openserve has a turnaround time of 2-120 hours. We are following up and will update you once we have Feedback. Vox ref: VOX***8
If this problem continue i would like to cancel as i run a business from home and cant use the internet
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
21 Jul 2024, 10:14Good day Estian J
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply21 Jul 2024, 10:14
Official
Good day Estian J
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
EJ
Estian J's updateReviewer Update
21 Jul 2024, 10:57Thank you
Someone did call but connection is bad cant even open speed test
Someone did call but connection is bad cant even open speed test
EJ
Estian J's update21 Jul 2024, 10:57
Reviewer Update
Thank you
Someone did call but connection is bad cant even open speed test
Someone did call but connection is bad cant even open speed test
Vox Telecom's replyOfficial
23 Jul 2024, 10:50Good day, Estian
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply23 Jul 2024, 10:50
Official
Good day, Estian
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox