Bad services from VOX and no communication

Hi All

I decided to try VOX fibre out on the 27th of November 2022, They had a black Friday special that I ordered.

The bad news is that although I have a VOX VOIP system, I can not use it via my home phone as the previous internet package I had to cancel in order to free the line to get the internet with VOX.

After trying to get hold of them numerous times via phone no one picks up, no call-backs when using the call-back options. The live chat they removed from their site completely.

Now, on 9th January 2023, I still don't have any internet and have to now bare the cost of this by buying data. I sent an email and no response a family member of mine has indicated that they and two others having the same issue when deciding to go with Vox for the black Friday special.

I would advise that customers should steer away from these specials especially near festive and look around for different service providers in this time of age it seems having an essential service is a luxury.