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SK
Shiela K

1 reviews | Active since Nov 2023

27 Nov 2023, 19:17

Bad services

Bad experience, my wifi has been off for four days!! Absolutely nothing done, I am done with vox!!

0
Replies (4)
Vox Telecom
Vox Telecom's reply27 Nov 2023, 19:38
Official
Good day, Shiela K

Thank you for entrusting us with your service request.

Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence. Please advise , who is the account holder ?

Kindly provide us with your Vox Account number in order for us to assist accordingly.

 Regards 
Vox
SK
Shiela K's update27 Nov 2023, 19:45
Reviewer Update
My vox account number is ***

I have been texting on Facebook the whole weekend!! I have to force you guys for update ?!


Vox Telecom
Vox Telecom's reply27 Nov 2023, 20:06
Official
Good day Shiela K ,

We have received and acknowledge your complaint. 

The details of your complaint has been escalated internally for investigation and urgent attendance. 

We will contact you very soon to assist with the resolution and/or feedback of your complaint. 

Kind Regards
Vox Team
Vox Telecom
Vox Telecom's reply01 Dec 2023, 06:28
Official
Good day, Shiela K ,
 
Thank you for your patience while this matter was being investigated.
 
 
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

 
Kind Regards,
Vox