LN
Linda N
1 reviews | Active since May 2021
30 Oct 2024, 16:35
BAD SERVICE/RUDE CONSULTANTS
I have been struggling with the connectivity from the 5th of October 2024. I called on the 12th to report the matter, been taken from pillar to post told that it's a "technical" issue and I'm been calling ever since, their consultants are rude and drop the call. I've spent a lot of money through calls trying to get help and a reimbur*****t for last month but instead I got a WhatsApp as a reminder to pay R537.28 before the 1st of November. For what exactly am I paying for? When I've not even used the services I've already paid for? I'm unhappy and I want my last month's payment and a cancelation but they drop my calls everytime I request one .my account number and call ticket VOX***52155
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
30 Oct 2024, 17:18Good day, Linda N
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply30 Oct 2024, 17:18
Official
Good day, Linda N
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
07 Nov 2024, 10:57Good day, Linda N
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Telkom confirmed that the services is restored.
Unfortunately the request had to be closed as we were unable to reach you.
Regards
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Telkom confirmed that the services is restored.
Unfortunately the request had to be closed as we were unable to reach you.
Regards
Vox
Vox Telecom's reply07 Nov 2024, 10:57
Official
Good day, Linda N
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Telkom confirmed that the services is restored.
Unfortunately the request had to be closed as we were unable to reach you.
Regards
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Telkom confirmed that the services is restored.
Unfortunately the request had to be closed as we were unable to reach you.
Regards
Vox