Bad Service/Bad Communication

I have been struggling to get a fibre activation and a router installation for almost two weeks now! Firstly, the sales consultant does not tell me I can have my already installed ONT remotely activated and then also they tell me the address I have given is incorrect and I must wait 2-3 weeks for them to fix the address in Pretoria. They then want me to give them an ERF number or a utility bill as they need to fix the address that they messed up before they can activate my fibre. I have called the customer service line and two of their consultants told me if I live in a complex, I don’t need to provide an ERF number. I have been moved over from consultant to consultant, with no answer and no response as to why this has not been completed. It’s upsetting because I have never experienced such poor and pathetic service with Vox before.