Bad service yet again

Very disappointing service yet again from the VOX sales and technical teams. I renewed my contract via Thabo in sales - signing a new 12 month contract starting 1st Feb. Thabo confirmed that all was in order and I would get no downtime. 1st Feb the fibre went down. I escalated and he confirned all was in order and I just had to reset the devices for the fibre to work. This was not the case. I had to call in, spent 1 hour with a technical agent on a terrible line who made me reset my connection only to be told a technician needed to come out as he couldnt assist after resetting the router which in turn made me lose all my SSIDs. I emailed Thabo once again today and received silence. This is now the 3rd day of downtime and the entire connection is reset so I need to relogin on all my devices. This needs to be escalated for a technician come out and assist as installation is part of the contract. I will also only pay when I have a working line which isnt the case at the moment

Very disappointed