BM
Busisiwe M
1 reviews | Active since Aug 2012
24 Nov 2022, 11:48
Bad service with no explanation that’s sound - Vox
Worst experience ever, when joining was promised great things. They did not need to come out and install anything just deliver the router. When wanting to move with it I was told I am not allow but will have to cancel and when cancelling they came and took the router back but want to charge an extra cancellation fee which I don’t understand seeing they took their hardware and never installed anything for me as the property already had fiber and all it needed was to activate and plug in. Still don’t get what the charge for cancellation js for.
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
24 Nov 2022, 12:41 Good day, Johan B
Thank you for your review.
Kindly note that the details of this query has been sent to the debtors team to investigate and assist with the resolution.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Please note that the billing is not for the Vox router installation, but for the Setup and Configuration of the services.
Regards
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the debtors team to investigate and assist with the resolution.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Please note that the billing is not for the Vox router installation, but for the Setup and Configuration of the services.
Regards
Vox
Vox Telecom's reply24 Nov 2022, 12:41
Official
Good day, Johan B
Thank you for your review.
Kindly note that the details of this query has been sent to the debtors team to investigate and assist with the resolution.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Please note that the billing is not for the Vox router installation, but for the Setup and Configuration of the services.
Regards
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the debtors team to investigate and assist with the resolution.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Please note that the billing is not for the Vox router installation, but for the Setup and Configuration of the services.
Regards
Vox
BM
Busisiwe M's updateReviewer Update
28 Nov 2022, 12:31Noted but the tenants who lived there befor me were using your service.
Kindly avail all recording of all conversations I had with your agents when I joined.
I would like to point out some of the things I said in the conversation as I knew I would not be living in that address for 12 months as we were in the process of purchasing a home.
Regards
Busisiwe
Kindly avail all recording of all conversations I had with your agents when I joined.
I would like to point out some of the things I said in the conversation as I knew I would not be living in that address for 12 months as we were in the process of purchasing a home.
Regards
Busisiwe
BM
Busisiwe M's update28 Nov 2022, 12:31
Reviewer Update
Noted but the tenants who lived there befor me were using your service.
Kindly avail all recording of all conversations I had with your agents when I joined.
I would like to point out some of the things I said in the conversation as I knew I would not be living in that address for 12 months as we were in the process of purchasing a home.
Regards
Busisiwe
Kindly avail all recording of all conversations I had with your agents when I joined.
I would like to point out some of the things I said in the conversation as I knew I would not be living in that address for 12 months as we were in the process of purchasing a home.
Regards
Busisiwe
Vox Telecom's replyOfficial
28 Nov 2022, 14:23Good day Busisiwe M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the matter has been addressed and a credit had been loaded
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the matter has been addressed and a credit had been loaded
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply28 Nov 2022, 14:23
Official
Good day Busisiwe M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the matter has been addressed and a credit had been loaded
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the matter has been addressed and a credit had been loaded
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox