Bad service vox & vumatel

Vox***7

Good day

It's been just over 24 hours since our home wifi has been off. I called into Vox who logged a call with Vumatel as they advised me that the issue lies with Vumatel.They also advised that they have escalated the matter and will get back to me with feedback. However this has not been the case. Instead I have had to call Vox several times requesting for any update or feedback. This is ridiculous as we are working from home and require our wifi to be fully operational. It is Monday morning and once again I had to call Vox for feedback. Today I was advised that Vumatel is off in my area as they experiencing technical difficulties which I find to be very strange as I was advised yesterday that there were not incident reports for my area or in my area yesterday

As a paying customer I expect this to be resolved this morning and and for my account billing to take into consideration a day less since we have had no joy or use of wifi on the 25th July

Not so sure if Vox is great. Its only been 3 months with Vox and we already experiencing pathetic customer service