TC
Theresa C
1 reviews | Active since Mar 2024
01 Mar 2024, 19:03
BAD SERVICE VOX TELECOM
I have been a client of VOX Telecoms since 2020/2021 , paying my subscription religiously every month. As of lately the intermittent connectivity issue has become worse. For someone working from home, it became a big frustration. The bigger issue is trying to get hold of someone who is willing to talk to you (not IVR or a Whatsapp BOT or holding on the line for an agent to answer) . Bye Vox you lost a loyal customer to a competitor who at least is contactable when you need them
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Replies (1)Vox Telecom's replyOfficial
01 Mar 2024, 20:15Good day Theresa C,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
Vox Telecom's reply01 Mar 2024, 20:15
Official
Good day Theresa C,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
