Bad service Vox, taking a month and a half to supply me with fibre

Good day, On the 5th of January 2023 we relocated to the Cape and I took the opportunity to order a 100mbs up and down fibre line from fox. I then did not get any feedback for 2 weeks, and I had to to phone them after two tines that the call drop after I held on for 20+ minutes. I was then told that my order was on hold due to a credit issue, after I sorted it out, i waited another week or two before I was then told the line still had to be released fron vumatel. After this was sorted out. On the 11th of feb Vumatal came and installed the wifi box, and to mention the vox router was shipped earlier that week but was supposed to arrive friday, but only arrived on tuesday. The router arrived and I was then required to do the self install. This did not work it didnt want to connect. The opperator on the other line told me a vumatel perosn will be dispatched. He arrived on the 18th of feb to tell me that Vox had crossed my order number with another client and vox had to fix it. He sent a report to vix on his findings. I then phoned again the 19th, and was told an technician will be sent out. He arrived tuesday the 21st, he then proceeded fo tell me that vumatel hasnt activated my line, how is that possible?.. I have no been without wifi for a month and a half, have spent almost 3 hours on the phone and R100s of money on data, can you please help me