Bad Service - Vox
Dear Vox,
I am NOT a very happy person at the moment. Since we ordered internet on the 26th/27th of September, we still do not have internet. Opeserve has finally after a more then a month installed our fibre, and we are finally connected, but the internet is not activated yet. We keep on sending email, and keep on calling, but its like we are getting ignored, and i dont know what the issue is with that ???? This is by far the worst experience and service i have ever EVER seen by any service provider, and thats disgusting. IS THERE PLEASE SOMEONE THAT CAN ASSIST US IN ACTIVATING OUR INTERNET ????? Otherwise we will cancel EVERYTHING, and i will not pay a cent for anything, as we have only been getting bad service from you, and i mean its almost 2 months since we ordered, and still no internet!!!!!!!! The only answer we keep on getting is : Thank you for your message. Kindly note that we have escalated your query to our projects department. They will be in touch with you. And just absolutley NOTHING HAPPENS.
Thank you for your review, please advise, who is the account holder?
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you
Vox
Thank you for your review, please advise, who is the account holder?
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you
Vox
I am not the account holder, but my partner is.
The details is :
***
Hendrik Venter
I am not the account holder, but my partner is.
The details is :
***
Hendrik Venter
Thanks,
Thanks,
Thank you for your reply
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your reply
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox