DF
Dave F
1 reviews | Active since Feb 2024
06 Feb 2024, 12:11
BAD SERVICE ... sorry ... THE WORST SERVICE
Absolutely the worst customer service I have ever dealt with. Every time toy ask for assistance via their e-mail you get a reply " Ticket Closed" When you phone the standard answer is ... " you are number 12 in line " or number 9 or number 15 etc. etc. I must hold on for 9 to 15 customers ahead of me while on my cell phone .. you are kidding me.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
06 Feb 2024, 12:38Good day , Dave F
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply06 Feb 2024, 12:38
Official
Good day , Dave F
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
DF
Dave F's updateReviewer Update
06 Feb 2024, 13:05Thank you, lets see. I won't hold my breath
DF
Dave F's update06 Feb 2024, 13:05
Reviewer Update
Thank you, lets see. I won't hold my breath
Vox Telecom's replyOfficial
06 Feb 2024, 13:56Good day, Dave
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Account Manager has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Account Manager has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply06 Feb 2024, 13:56
Official
Good day, Dave
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Account Manager has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Account Manager has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox