Bad service provider

Before you sign up with Vox make sure your internal coverage is ok. After a week to battle to get them to deliver my router I had to phone a few times to get it to work properly. Then when we walk to our room at night all signals get lost. After 3 days to get hold of someone the technician said that the signal does not go through a double wall. I need to hire 3 boxes from them then I should have good Wi-Fi. After 3 days again I got hold of someone after I made 8 calls to them which they told me they will try to get my order done quicker. Customer service does not exist and if you want to cancel, I have to pay over R2300. Careful people.