Bad service not getting what I paid for.

I was quoted on 22 March 2019 for a 50/25 Meg line, that I accepted by means of their electronic channels. I received a mail that they received it successful.

My line was installed in mid May and everything was fine, got my pro rata billed and end of May again. From 1st of June my upload speed dropped to 5meg. When I logged the fault they phoned me to do some tests. I was informed my the person phoning that my line was changed to 50/5.

When I asked why I was not informed I was told that they did send a mail, when I asked when he changed it to a sms was send. When I asked when he said he couldn't find anything. I asked to speak to a supervisor. The supervisor said at first that they can change the speeds as they see fit. When I asked what the whole purpose of a contract is, and why I have to pay a premium for less then agreed on it was changed to my contact always has been 50/5. When I said I am sitting with the quote in front of me and it clearly states 50/25 he rep**** he sit with the exact same quote in front of him that states 50/5. So one quote with two sets of details on them, almost like here agree to this and then change I lt and file on record. I will think twice doing bussines with Vox. I have asked them to phone me no later then Monday.

I will update then .