QB
Quintin B
1 reviews | Active since Mar 2020
20 Jul 2022, 15:15
Bad service nocomunication
My experience with vox is not too good. we ordered fibre from them, we received our Microtik, i contacted them and advised we need another router as well. i was told that this needs to be supp**** by Openserve. I then asked the PM to make contact with me as no one has made contact with me at all after almost 2 weeks, i was told this will be done very quickly.
Vox needs to start communicating with people as their service is really bad.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
20 Jul 2022, 15:39Good day, Quintin B
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply20 Jul 2022, 15:39
Official
Good day, Quintin B
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
QB
Quintin B's updateReviewer Update
20 Jul 2022, 15:40Thanks, Vox Telecom, I have been told that it has been escalated since Monday.
QB
Quintin B's update20 Jul 2022, 15:40
Reviewer Update
Thanks, Vox Telecom, I have been told that it has been escalated since Monday.
Vox Telecom's replyOfficial
29 Jul 2022, 09:23 Good day , Quintin B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
The support team assisted with the router set up and gaming prioritization has been activated.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
The support team assisted with the router set up and gaming prioritization has been activated.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply29 Jul 2022, 09:23
Official
Good day , Quintin B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
The support team assisted with the router set up and gaming prioritization has been activated.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
The support team assisted with the router set up and gaming prioritization has been activated.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Best regards,
QB
Quintin B's updateReviewer Update
29 Jul 2022, 12:43Thank you VOX.
QB
Quintin B's update29 Jul 2022, 12:43
Reviewer Update
Thank you VOX.