DP
Dorothy P

1 reviews | Active since Sept 2014

10 Mar 2024, 09:44

Bad service.... NO service

Where do I begin? If you read this review do not sign up with VOX. It's been days which we struggle with connection. Then you get a sms to say all restored bur the entire household still struggles with connection. Then suddenly you have NO connection. Nothing gets fixed. Everyone is just super sorry. I bet VOX personnel is not even using VOX internet service. If you are late with a payment (hours not even days) your service is stopped. With this ****py service we need to pay and wait... even buy additional data to atleast be able to communicate with your phone. Do they compensate for leaving their customers for DAYS without service? No. But don't worry, they working on it. Right. That's why nothing is happening. I use the interner to do a sideline income and I am starting to pay back my customers because due to VOX's incompetence I cannot do any orders on time. I pay you for nothing. You give me nothing but take my money.

Sort this out VOX. Vanderbijllark, SW1.

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Replies (2)
Vox Telecom
Vox Telecom's reply10 Mar 2024, 11:22
Official
Good day, Dorothy
 
 Thank you for your review. 
 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 
 We will provide feedback to  you soonest. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply12 Mar 2024, 10:24
Official
Good day, Dorothy
 
Thank you for your patience while this matter was being investigated.
 
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
 
Kind Regards,
Vox