LM
Lebogang M
1 reviews | Active since Dec 2021
14 Sept 2024, 08:24
Bad Service I’ve ever received
Fibre Line Query has been logged with FNO Vumatel (ref: #***0) the FNO has a turnaround time of 72 hours.
We are following up and will update you once we have Feedback.
Vox ***
Regards,
Vox Telecom
It’s been 4 days without internet connection and what I’m getting from FTTH support is the same feedback. not happy with their service.
I need my internet connection restored by the end of today as your turnaround time is over.
I cannot continue buying data anymore to do my job while end of the month I have to pay full amount of something I didn’t use.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
14 Sept 2024, 09:07Good day Lebogang M
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply14 Sept 2024, 09:07
Official
Good day Lebogang M
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
LM
Lebogang M's updateReviewer Update
14 Sept 2024, 13:44Internet connection still not restored.
Broadband and service lights are still off on the ONT.
Broadband and service lights are still off on the ONT.
LM
Lebogang M's update14 Sept 2024, 13:44
Reviewer Update
Internet connection still not restored.
Broadband and service lights are still off on the ONT.
Broadband and service lights are still off on the ONT.
LM
Lebogang M's updateReviewer Update
15 Sept 2024, 18:22Fibre Line Query has been logged with FNO Vumatel (ref: #***0) the FNO has a turnaround time of 72 hours.
We are following up and will update you once we have Feedback.
Vox ***
Regards,
Vox Telecom
Still no internet connection for 7 Days
We are following up and will update you once we have Feedback.
Vox ***
Regards,
Vox Telecom
Still no internet connection for 7 Days
LM
Lebogang M's update15 Sept 2024, 18:22
Reviewer Update
Fibre Line Query has been logged with FNO Vumatel (ref: #***0) the FNO has a turnaround time of 72 hours.
We are following up and will update you once we have Feedback.
Vox ***
Regards,
Vox Telecom
Still no internet connection for 7 Days
We are following up and will update you once we have Feedback.
Vox ***
Regards,
Vox Telecom
Still no internet connection for 7 Days
LM
Lebogang M's updateReviewer Update
16 Sept 2024, 16:47My internet connection still not restored
Vumatel contacted me and confirmed that they will sent technician however no one came to my house to resolve the issue.
Vumatel contacted me and confirmed that they will sent technician however no one came to my house to resolve the issue.
LM
Lebogang M's update16 Sept 2024, 16:47
Reviewer Update
My internet connection still not restored
Vumatel contacted me and confirmed that they will sent technician however no one came to my house to resolve the issue.
Vumatel contacted me and confirmed that they will sent technician however no one came to my house to resolve the issue.
Vox Telecom's replyOfficial
17 Sept 2024, 13:27Good day, Lebogang
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply17 Sept 2024, 13:27
Official
Good day, Lebogang
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,