Bad service is being extremely kind

I was supposed to go live with Vox Telecom as my new ISP on 1/12/2017. After 5 calls to them I gave up and drove o there offices in Waverly . Was helped by Lee, who apologised profusely, but said they were having their Christmas party so things were a bit hectic. He asked me to do a whole lot of things when I got home and call him and he would walk me through getting connected. On arriving home I received a call from Amahle Zulu, the sales consultant I dealt with informing I was now up and running. Indeed I was. However the package i am contracted for included a free WiFi router and a SIP number so i can make voice calls on the Vobi app. It is now 10/12/2017 and I still do not have what I am contracted for, that after I left a message for their FTTH manager Geoff on 8/12/2017 to address this issue urgently. I am still waiting on his call. Voxtelecom knew for 6 weeks that they were going to be my new service provider, why did the not arrange for a technician to come out on 01/12/2017 and do the installation. Reason being Amahle did not do her job and do it. Now after all the hassle, they still haven't done the installation. Poor service of astronomical proportions.