1 reviews | Active since Jan 2013
BAD SERVICE, *********** STAFF
<p>I am on a month to month contract. Two months ago i reduced my contract to a 20/20 line. They continued to bill me the higher amount. Last month i asked them to send the correct statement so i could pay it. They did not do that just turned it off. I was forced to pay the high amount. over the last 2 months i have had two consults dealing with this as well as spoken to accounts department. This month got the high bill again while trying to sort out turned me off again, My consultant Warren told me to pay the lower amount and a refund for the last month will be organized. I did that they turned me back on. Today they turned me off again ! THAY SAY BILL NOT PAID IN FULL. What do i do ? forced to give star!</p>
Good day Patricia,
Kindly note we have escalated your matter to the relevant Department for urgent attendance first thing in the morning. Feedback will be provided to you soon.
Kind Regards,
Vox Telecom
Good day Patricia,
Kindly note we have escalated your matter to the relevant Department for urgent attendance first thing in the morning. Feedback will be provided to you soon.
Kind Regards,
Vox Telecom
Two days, still no internet, still no call to explain. For sometime now have tried calling and sent messages to Warren ****e he has not answered and has not rep**** to mssages. On the 11 July he said he passed this on to his manager??? WHATS GOING ON !
Two days, still no internet, still no call to explain. For sometime now have tried calling and sent messages to Warren ****e he has not answered and has not rep**** to mssages. On the 11 July he said he passed this on to his manager??? WHATS GOING ON !
Good day Patricia.
Kindly note that the Sales Manager is currently investigating the complaint and will be in contact soon. We sincerely apologize for the delay in response. Please note that we are attending to your complaint and will provide you with feedback.
Regards,
Vox Telecom
Good day Patricia.
Kindly note that the Sales Manager is currently investigating the complaint and will be in contact soon. We sincerely apologize for the delay in response. Please note that we are attending to your complaint and will provide you with feedback.
Regards,
Vox Telecom
Good day Patricia,
As per feedback received your downgrade has successfully been completed. Our Accounts Department have confirmed that the credits have been loaded to your account and a Sales Manager has been in touch with you to confirm that everything is in order.
Kind Regards,
Vox Telecom
Good day Patricia,
As per feedback received your downgrade has successfully been completed. Our Accounts Department have confirmed that the credits have been loaded to your account and a Sales Manager has been in touch with you to confirm that everything is in order.
Kind Regards,
Vox Telecom