Bad service I cancelled a contract then I paid for another month of service now they don’t want to do anything about it.

I have been by Vox since Fibre started. Now my Fibre line is broken and I decided to cancel my services by them. I still paid for one month, so Octotel must still come and fix the line. Now it is this way and send it to the wrong email and your line is canceled. For ever on the phone.